Overview
At drawinglightbox.com, we want you to be completely satisfied with your purchase. We understand that sometimes you might need to return or exchange a product. This Returns & Refund Policy outlines the process and guidelines for returning or exchanging items purchased from our website.
Return Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You may return it within 30 days of delivery for a full refund, excluding shipping costs.
The following items cannot be returned or exchanged:
- Items damaged by the customer
- Items marked as non-returnable
- Items shipped more than 30 days ago
- Custom or personalized products
To complete your return, we require a receipt or proof of purchase.
Return Process
To initiate a return, please contact our customer service team at contact@drawinglightbox.com. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., defective or incorrect item). We recommend using a trackable shipping method as we cannot guarantee refunds for lost returns.
Refunds
Upon receiving and inspecting your return, we’ll email you to confirm its arrival and inform you whether your refund has been approved or denied.
If approved, we’ll process your refund and credit the original payment method automatically. Refund processing typically takes 5-10 business days from the date we receive the returned item. Please allow additional time for the funds to appear in your account, as this can vary depending on your financial institution.”
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.